Personal loans

Banks normally provide personal loans against securities, but when a customer fails to pay back the loan, it becomes a difficult type of debt to collect – especially when the cost of collecting the debt is higher than the debt itself. Banks also choose not to put good money after bad, or incur additional costs to collect debts, choosing instead to outsource the process to a third party. If a bank has exhausted all of its procedures and remain unable to recover a loan, our experienced teams take over.

The process of recovering a personal loan involves different procedures such as:

TDC Debt Consultants will review the case and devise a roadmap.

TDC team of negotiators establishes contact with the debtor and negotiates settling their debts amicably by focusing on ‘creative problem solving’ without compromising the full benefits due to the bank.

TDC Tracing Team traces and locate the debtor.

In the case of a debtor who has left the country, we coordinate with our Overseas Collection Agencies to collect the debt, and liaise with them until the amount is settled.
Our success rate in recovering personal loans on behalf of banks can be attributed to our expertise in negotiation and persuasion, and our specialised communication techniques that go beyond letters and phone calls.
In addition to Personal Loans, our collectors are specialised in handling all other banking debts such as over drafts, home loans, easy loans, and more.
When it comes to loan recovery, members of our teams wear many hats – they are problem solvers, trouble shooters, negotiators, communicators, investigators and strategists.