Why Choose Us
History and operations
With its brief history of less than 30 years, debt collection was strictly limited to legal firms until we established ourselves as a specialized business. With our dedicated focus, the introduction of unique standards, and through the merits of our qualified professionals
Once a registered client has provided us with information on the debt, including supporting documents, the claim is reviewed and the data is electronically registered in our program, covering all stages and strategies of the collection process.
Our communication with debtors and clients include letters, emails, phone calls, SMS messages and field visits, and we make every effort to arrange payment amicably. In the process, we actively try to resolve any or all disputes and obtain clear commitments on resolution. If a debtor fail to cooperate in resolving the debt, or if the issue cannot be settled through conventional collection methods, we also engage in pre-legal and legal action towards full and final recovery.
With a current collection rate that is ranked among the highest in the industry, we continue to serve a wide range of clients in diverse fields of industry, commerce and business, especially those in the banking and finance sectors, to whom our services remain invaluable.
IT and support
in-house IT department does much to boost our leadership within the industry. Backed by the latest software and infrastructure, and aided by a team of professionals who constantly review and update developments, it provides us with maximum operational power, compatibility, and security.
TDC Collection Call Centre uses state-of-the-art collection software that covers the debt collection process through its entire lifecycle – from early to mid and late stages. This includes a vital online service for our clients who require immediate access to the updated information about their cases. Our branches in Egypt are linked with this system at high speed connectivity.
Apart from instant visibility of follow-up actions, it also enables instant two-way communication regarding various accounts. Equipped with a full-fledged Document Management System (DMS), the software also generates legal notices and emails to debtors, while the Reminder Alert System (RAS) schedules tasks, calls, meetings and various MIS reports. Furthermore, the system is programmed to ensure timely follow-up on payment arrangements and priority accounts, and effective management of payments.
Client communication
Our clients are kept informed and updated about the status of their specific case at all times. As a fully accredited collection agency, we provide several approaches to the collection and recovery of delinquent debt. The collection alternatives offered are designed to meet the needs of different types of clients at different stages of collection.
We cater to a wide range of clients that include individuals, banks, financial institutions, and corporate businesses – in industries that include oil and gas, real estate, hospitality, manufacturing, retail, and service. Our services are contracted both by multinationals who prefer to outsource their debt recovery to experts as well as small family-run local organizations with little or limited access to legal assistance.
In the last few years, we have built ourselves an unchallenged reputation in the debt collection industry, through consistent delivery of excellent service and performance. Most of our longstanding clients reward us with letters and certificates commending our meritorious performance, and for exceeding their expectations.
Legal Special Handling
TDC Legal Special Handling team can handle difficult and stubborn debtors by deploying legal actions that help in a timely settlement of dues. This team is well versed in all laws pertaining to commercial cases and debt collection.
For domestic services, the Legal Special Handling team files police cases across all seven emirates, and follow up their progress to provide quick and efficient solutions. They are supported by Field Agents who conduct field visit and personally negotiate the settlement of dues with these debtors.